The service was amazing. Me and my husband took our car to a competitor before we came to AAMCO and they had our car for almost a month before diagnosing it. They said it would cost almost $4,000 to fix our transmission. We were stressing about how we were going to pay for it. We ended up paying $140 for a diagnostic and decided to look elsewhere. When we brought our car to AAMCO…they looked at the transmission and said nothing was wrong it was just a cable in the wrong spot. We was so relieved! These guys turned a $4,000 job into a $200.00 job! Thanks Vanessa for your excellent customer service and for following up with us afterwards…we’ll definitely be back soon!
This is a review that should have been done ASAP!!! But life tends to keep you on a roll - so here is my review... What can I say? From the moment I called in to get an estimate, Vanessa's vibes was at 100... This lady right here gave me the confidence that I was looking for when it came to my vehicle... Mind you, I have been to multiple shops here in Rochester, NY, which I too have given reviews, which later on I kind of regretted it (due to their LACK of word) Basically sellouts - who want your money and that's it... For some reason this time was different, I felt comfortable during our conversation, which led me to bring my vehicle for service at AAMCO. After setting foot in their Business and speaking one on one with the owners, they pretty much won me over... I plan on going back to them for more work, especially since they maintained themselves highly professional & REAL from the very start and trust me, 1st impression is a lasting impression... If your vehicle is in need of any maintenance, and you need a reliable shop whom you can trust, they are the ones to take your business too :) You Won't Regret It! Thanks Again Vanessa!
I would highly recommend this AAMCO. It is the BEST mechanic shop in upstate NY. Why??? The people!!! The owner/office manager is incredibly knowledgeable, personable, and generous. She knew we would be at the shop for several hours while they diagnosed and fixed our vehicle. She offered to drive us to the mall so we wouldn’t have to sit in their shop. She came back to pick us up afterwards. Best part...Dave, their highly trained and very skilled mechanic informed us that we didn’t need a transmission, but we did need some transmission oil. He explained, in detail, what he found and what he did to make it right. Very few mechanic shops will go to the lengths this shop has gone. Oh, and about a week later we brought our Cadillac to their shop thinking we had blown third gear and would need a new transmission (we haven’t had much luck these days). Again, Dave came through. He explained that it wasn’t our transmission, but rather the drive shaft and rear differential. Could they have taken advantage of us...sure they could have. We didn’t know what was wrong. But did they take advantage of us?? NO!! They used their expertise and experience to properly diagnose our vehicles and fixed only what was wrong. Forever appreciative!!! Thank you to the entire team at Mt. Read Rd AAMCO!!
Always willing to go there extra mile. I have never felt like they have tried to take advantage of us. Upfront pricing and prompt service. Thanks Vanessa and team!
Everyone at AAMCO were absolutely amazing and professional. My truck was misdiagnosed for a long time until I brought my vehicle here. They figured out the true issue and handled it immediately. They communicated with me about everything and handled the repairs in a timely fashion. I’m very grateful and blessed to have met them and worked with them.