My father's car was serviced by a mechanic for many years. Sean and his technicians at AAMCO were referred to do some work that my father's mechanic didn't do.. Sean and his guys were great! They took care of my father's car like I believe they would've taken care of their own car. We were refered to another mechanic for additional electrical work that Sean actually uses for his own personal car, who also took great care of my father's car. Sean completed the work; he called before he did anything, explained in detail what needed to be done and gave us options options that were available including the least expensive. Making sure my father's car but my father's is mechanically sound is of the utmost importance to me. My experience with AAMCO was that of excellent customer service and quality work! Thank you Sean And all the technicians at AAMCO Rochester fot taking such good care of my Fathers car!
Fixed my transmission along with other things for around $500 and did it in one day.. Freaking amazing place and the owner is a fair guy.
They are great. I brought my car over there to get some undercarriage noise checked out. Low and behold, they found the problem (which is exactly what I thought it was) and didn't run me around telling me I need a whole new suspension and $2000 of unnecessary maintenance. They overnight ordered the driveshaft my car needed and had it installed and out the door within 24 hours. Can't say enough good about the shop and the guys that work out there.
In June of 2021 my husband's truck broke down on the side of the highway in Syracuse. Turns out the transmission went. We went through a very long and tough time trying to work with our warranty company and local dealership (where the vehicle had been towed) to no avail. At our wits end and in desperation it was suggested that we call AAMCO. I am so very glad we did. From the very first time I called, it became clear that Vanessa is a true Godsend. She took the time listen to our situation and truly empathized with the position we were in. Because of the genuine compassion she showed, and the sense we had that she clearly knew her stuff, we decided it would be worth every penny to have our vehicle towed from Syracuse to Rochester to be placed in her care. And we are so very glad we did!! Vanessa kept us in the loop every step of the process and advocated tirelessly on our behalf with our warranty company. She spent lengthy amounts of time with us on the phone explaining things and listening to our concerns and never once made us feel rushed. Ultimately it was determined that the work we needed to have done to the truck would finally be covered by our plan. We of course are elated with this outcome, but what remains with us even more is the way were treated by Vanessa. She went well above and beyond and is a wonderful reminder that there are amazing souls in this world. We will forever be grateful for the kindness we were shown as well as the genuine care and attention we received at AAMCO!!
Vanessa and Sean where amazing. They were very informative and layed out all the information/options for us to make the correct decision that fit our needs. During the work communication was on point at all times. They even work with me on my busy schedule to find a time that work for pick up of the vehicle. The warranty on the work is good peace of mind but the car in running better than before with no issues whatsoever! Thanks!!!!